Contact Us
Contact our team for product selection, order assistance, compatibility questions and commercial inquiries.
Our team is ready to help with product selection, order questions and commercial inquiries. To help us respond efficiently, please include the product name or SKU, your vehicle or application details and your order number when applicable.
Sales and product guidance
Not sure which diagnostic platform, battery tool, thermal camera or calibration solution fits your work? Submit your requirements through our Contact Sales form. We will review the information and help identify a suitable option.
Order assistance
For an existing order, include your order number and the email address used at checkout. You can also view shipment progress through the Order Tracking page.
Technical questions
Before requesting assistance, have the product model, serial number, software version and a clear description of the issue available. Photos or screenshots can help our team understand the situation more quickly.
Response times
Most inquiries receive an initial response within one to two business days. Complex compatibility or technical questions may require additional research.
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About TOPDON USA
Discover TOPDON USA in Fairfield, New Jersey—providing automotive diagnostic technology, local warehousing, nationwide service, and professional support in English and Spanish.
ReadShipping & Delivery
Information about order processing, domestic delivery, international shipping, tracking, taxes and shipment inspection.
ReadReturns & Refunds
Review return eligibility, authorization requirements, product condition rules, refund timing and non-returnable items.
ReadProduct Warranty
Understand standard warranty coverage, exclusions and the information required to request service.
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