Returns & Refunds

Return eligibility

Eligible physical products may be returned within 30 days of carrier-confirmed delivery. A return request must be approved before any product is shipped back.

Return authorization

Contact our team with your order number, product model and reason for return. If approved, we will provide return instructions and a Return Merchandise Authorization (RMA). Packages sent without authorization may be refused or delayed.

Product condition

Returned items must include the original packaging, accessories, cables, adapters, manuals and promotional materials. Serial numbers must match the original order. Connected devices must be removed from customer accounts, unlocked and cleared of personal data.

Inspection and refund timing

Returns are inspected after arrival. Approved refunds are issued to the original payment method, normally within two to three business days after inspection. Your financial institution may require additional time to post the credit.

Return shipping and restocking

Return transportation costs may be deducted from the refund when the return is not caused by an incorrect, damaged or verified defective shipment. A restocking deduction may apply to products showing excessive use, missing components, damaged packaging or conditions that affect resale value.

Damaged, defective or incorrect items

Contact us promptly if an item arrives damaged, defective or different from what you ordered. After review, we may arrange troubleshooting, repair, replacement, exchange or refund as appropriate.

Non-returnable products

Activated software, subscriptions, renewal services, digital licenses, activation codes, completed services, customized orders and final-sale items are not returnable except where required by law.